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Bell Total Connect Guide for users

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as a user of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your administrator.

Bell Total Connect: Guide for users

The “IP Voice Anywhere” folder contains the following topics:

  • About IP Voice Anywhere

    IP Voice Anywhere is an interactive voice-response service that lets you modify the settings for many of your Bell Total Connect calling features – even if you’re not at your office phone or an Intern…

  • How to make a call using IP Voice Anywhere

    Dial the IP Voice Anywhere phone number from one of the numbers specified on your Simultaneous Ring list.…

  • How to activate or deactivate Call Forward All Calls

    This feature enables the forwarding of all calls made to your office line to a number of your choosing.…

  • How to activate or deactivate Call Forward Busy

    This feature allows you to forward incoming calls to a number of your choosing only when your office line is in use.…

  • How to activate or deactivate Call Forward No Answer

    This feature allows you to forward incoming calls to a number of your choosing only when your office line is not answered.…

  • How to activate or deactivate Out of Service Call Forwarding

    This feature allows you to forward incoming calls to a number of your choosing when your device is unreachable or out of service.…

  • How to activate Calling Line ID Delivery Blocking

    On a per call basis, this feature will 'hide' your calling line ID when dialling out. These steps must be followed every time you wish to block your calling line ID.…

  • How to activate or deactivate Do Not Disturb

    This feature allows you to redirect all incoming calls to your office phone directly to your office voicemail.…

  • How to program a speed dial number

    Dial your IP Voice Anywhere number from a device in your Simultaneous Ring list.…

  • How to move calls from your desk phone to your mobile phone

    Dial your IP Voice Anywhere number from a mobile phone in your Simultaneous Ring list.…

  • How to move calls from your mobile phone to your desk phone

    Just as IP Voice Anywhere lets you seamlessly switch a phone call between your desk phone and your mobile phone, you can also perform the same function in reverse.…

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