Bell Business Solutions

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as a user of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your administrator.

Bell Total Connect: Guide for users

Browse the popular topics below

About Call Pick-up
Call Pick-up allows users to answer a ringing line other than their own.…
About Remote Office
The Remote Office feature allows you to make and receive calls from any location while appearing as though you are working from your office desk. This is done by sending out the Calling Line ID estab…
How to record your voicemail greeting
Before activating your voicemail you will need to record a personal voicemail greeting.…
About Simultaneous Ring
The Simultaneous Ring feature lets you program up to 10 separate numbers to ring at the same time when a caller dials your office phone. This means you can: Provide a single number where clients and…
How to activate Call Forward All Calls
This feature allows you to have all incoming calls automatically forwarded to a specified phone number.…
Viewing and searching Call Routing Schedules
This is the Call Routing Schedules page. Although your enterprise's Call Routing schedules are associated with the Auto Attendant feature, they can also be used with the Find me & Follow me an…
About Call Park
This feature allows you to 'park' a call against another Bell Total Connect phone number so that it can be retrieved and answered by another user within your enterprise. Your Bell Total Connect Web…
How to program a speed dial number
This feature allows you to assign a speed dial key for up to eight frequently called phone numbers.…
How to configure your Call Transfer settings
This feature allows you to send a call to another number in one of two ways; as a Consultative Transfer or a Blind Transfer.…
Navigating the Web portal
Available from every page within the Web portal, the main navigation menu offers links to the three main sections from which you can manage your Bell Total Connect features and preferences: Overview,…