Browse the popular topics below

  • About the Auto Attendant

    The Auto Attendant application answers calls, delivers a greeting to callers, and presents them with a menu of touch-tone options to direct their calls – without the need for a live receptionist. You…

  • About Hunt Groups

    Internal Hunt Groups The ability to create Hunt Groups allows you (or the Auto Attendant) to direct an incoming call to a list of phone numbers assigned to a specific Hunt Group. The call can then…

  • About the Announcement Manager

    The Bell Total Connect Announcement Manager lets you: Save all your greetings and announcement messages in one place Manage group audio announcements Share one announcement among multiple services…

  • About Music on Hold

    Music on Hold enhances your Bell Total Connect service by allowing music and recorded announcements play for callers placed on hold. Recordings are played for external callers only. Anyone in your or…

  • About the Web portal and accounts

    The Bell Total Connect Web portal is an easy-to-use online tool that lets you manage your company's day-to-day communications, including configuring access and privileges for users and administrators…

  • About User Management

    As an Administrator, you have the ability to add or remove individual users from a group or department, or to modify their settings. You are also able to assign a phone number to new users, change or…

  • About Call Park

    Call Park allows users to ‘park’ an active call against another Bell Total Connect phone number or extension so that another user can answer it. The availability of this feature depends on the service…

  • How to modify an Auto Attendant’s greeting and call menu

    You can choose the Auto Attendant’s greeting and call prompts for both the Business hours menu and After hours menu .…

  • About Departments

    A department gives you the ability to manage users at multiple levels within a group. For example, you could have ‘Sales’, ‘Marketing’ and ‘Call Centre’ departments under the ‘Toronto’ group. On the…

  • About Selective Call Forwarding

    With Selective Call Forwarding, you can forward incoming calls to an alternate phone number depending on who is calling, time of day, day of week, or other criteria you define. For example, you can us…