Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- About the Auto Attendant
The Auto Attendant application answers calls, delivers a greeting to callers, and presents them with a menu of touch-tone options to direct their calls – without the need for a live receptionist. You…
- About Hunt Groups
Internal Hunt Groups The ability to create Hunt Groups allows you (or the Auto Attendant) to direct an incoming call to a list of phone numbers assigned to a specific Hunt Group. The call can then…
- About Music on Hold
Music on Hold enhances your Bell Total Connect service by allowing music and recorded announcements play for callers placed on hold. Recordings are played for external callers only. Anyone in your or…
- About the Announcement Manager
The Bell Total Connect Announcement Manager lets you: Save all your greetings and announcement messages in one place Manage group audio announcements Share one announcement among multiple services…
- How to modify an Auto Attendant’s greeting and call menu
You can choose the Auto Attendant’s greeting and call prompts for both the Business hours menu and After hours menu .…
- About the Web portal and accounts
The Bell Total Connect Web portal is an easy-to-use online tool that lets you manage your company's day-to-day communications, including configuring access and privileges for users and administrators…
- How to log in to the Web portal
Go to bell.ca/totalconnectportal .…
- About User Management
As an Administrator, you have the ability to add or remove individual users from a group or department, or to modify their settings. You are also able to assign a phone number to new users, change or…
- About Selective Call Forwarding
With Selective Call Forwarding, you can forward incoming calls to an alternate phone number depending on who is calling, time of day, day of week, or other criteria you define. For example, you can us…
- About Call Park
Call Park allows users to ‘park’ an active call against another Bell Total Connect phone number or extension so that another user can answer it. The availability of this feature depends on the service…