Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • Once you have planned your prompt menu, scripted your greetings and established your schedules, you can add an Auto Attendant for a chosen group by following these steps:

  • 1. After selecting a group, click Manage attendants link from the Quick access section.
    Note: Group Administrators will not have to select a group prior to this step.
  • 2. Click Add.
  • 3. Enter an ID for the Auto Attendant in the Auto attendant ID text box.
    Note: You must use a minimum of 6 characters and a maximum of 80 characters.
  • 4. Enter a descriptive name for the Auto Attendant.
  • 5.

    Enter a first and last name to be associated with the Auto Attendant in the Calling line ID last name and Calling line ID first name text boxes.

    Note: These names will be displayed on the outgoing caller ID.
  • 6. From the Department drop-down list, select None to assign the Auto Attendant at the group level, or select a specific department to assign the Auto Attendant to.
  • 7. From the Time zone drop-down list, select the time zone that is most appropriate for the group’s location.
  • 8. From the Language drop-down list, select the language to be used by the default greeting.
  • 9. From the Business hours drop-down list, select the time schedule during which you’d like your business hours message to play.
    Note: If the schedule you want does not appear, you can create it on the Time schedule page.
  • 10. From the Holiday schedule drop-down list, select the holiday schedule during which you’d like your after-hours greeting to play.
    Note: If the holiday schedule you want does not appear, you can create it on the Holiday schedule page.
  • 11. Select one of the Scope of extension dialling options to limit the extensions that can be reached to the Enterprise, Group, or Department levels.
  • 12. Select one of the Scope of name dialling options to limit the employees that can be reached by name to the Enterprise, Group, or Department levels.
  • 13. Select one of the Name dialling entries options to set the accepted order a caller can provide the name of a person in.
  • 14. Click Save to save your changes and continue to the next steps: configuring your business hours and after hours greeting and call menu.