Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as a user of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your administrator.
Bell Total Connect: Guide for users
- Navigating the main screen of the desktop app
This is the main screen you will see when using the Bell Total Connect desktop app.…
- Using the Communication History tab
This is the Communication History tab. It allows you to view your:…
- Using the communication dialog box
Depending on the type of communication used (chat messaging, audio call, video call), the communication dialog box displays controls such as:…
- Configuring your call settings
This is the Call Settings menu. From here, you can configure the following Bell Total Connect features:…
- Managing your preferences
This is the Preferences menu. It has several tabs, each with different settings you can modify:…
- Making voice calls through the desktop app
There are multiple ways to initiate a voice call, such as:…
- Making video calls through the desktop app
Bell Total Connect supports full-screen video calls as well as high-definition video. Please note that video calls are only possible with other Bell Total Connect users. You must connect a video-capt…
- About Call from Phone
You can take advantage of click-to-call functionality through the desktop app to make a call on your desk phone or designated remote office phone. Once initiated, your phone will ring. Pick up the pho…
- About availability and presence status
The desktop app automatically detects and displays a user’s availability status as one of up to seven states: online, away, busy, offline, in-call, in a meeting (if Outlook integration is enabled), or…
- Sending instant messages
Instant messaging is launched by double-clicking a name in the contact list or by selecting a contact and clicking the Chat icon.…
- Accessing your voicemail
You can access your voicemail by selecting the Communication History tab and using the Voicemail notification bar to dial.…
- Initiating a three-way call
Click on each section below to see the associated image. You can also click the image or use the arrow keys to continue down the list. The desktop app allows you to initiate an audio conference with…
- About My Room and audio conferencing
My Room is a group chat room that allows participants to share files and quickly open an audio bridge to host a conference call.…
- How to configure My Room for group calls using a Bell conference bridge
From the My Room Preferences window, enter the local or toll-free number in the Dial-in number field.…
- Editing contacts
You can edit your contacts by right-clicking on them and selecting the appropriate option. This also works for groups.…
- Searching for contacts
You can use the Search and Dial box to search for contacts across multiple directories.…
- Headset support
You can answer, hang-up, mute and un-mute calls using a compatible headset.…