Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as a user of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your administrator.
Bell Total Connect: Guide for users
- How to activate Call Forward All Calls
This feature allows you to have all incoming calls automatically forwarded to a specified phone number.…
- How to activate Call Forward Busy
This feature allows you to have any calls that come in while your line is busy automatically forwarded to a specified phone number.…
- How to activate Call Forward No Answer
This feature allows you to have calls that are unanswered after a specified number of rings automatically forwarded to a specified phone number.…
- How Out of Service Call Forwarding interacts with other Bell Total Connect features
This feature allows you to have incoming calls automatically forwarded to a different phone number when your device is unreachable or out of service.…
- How to activate Out of Service Call Forwarding
This feature allows you to have incoming calls automatically forwarded to a specified phone number when your device is unreachable or out of service.…
- How to configure your Call Transfer settings
This feature allows you to send a call to another number in one of two ways; as a Consultative Transfer or a Blind Transfer.…
- How to perform a Consultative Transfer
A Consultative Transfer places the caller on hold and enables you to have a private discussion with the intended recipient before the transfer is completed.…
- How to perform a Blind Transfer
A Blind Transfer automatically transfers the caller without notifying or waiting for a response from the intended recipient.…
- How to activate Do Not Disturb
The Do Not Disturb feature allows you to have all incoming calls automatically sent to your voicemail.…
- How to program a speed dial number
This feature allows you to assign a speed dial key for up to eight frequently called phone numbers.…
- How to initiate a speed dial call using your phone
Press the programmed speed dial key on your phone.…
- How to activate Call Waiting
During a call, this feature uses a beep to announce a second incoming call. Push the corresponding flashing line button on your handset to toggle between calls.…
- How to activate Music on Hold
If your organization uses the Music on Hold feature, you can activate or deactivate it through this page. Note: Music is played only for external callers placed on hold, not internal calls.…