Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • With Call Routing Schedules, you can set your Bell Total Connect system to recognize regular business and holiday time schedules.

    Note: A Group Administrator or user can view schedules created at the company level, but cannot modify or delete them. To see the level of a schedule service action, check the Level column when accessing Call Routing Schedules as a group administrator or user.
  • 1. After selecting a group, click Call management.
    Note: You do not need to pre-select a group when creating a schedule at the company level.
  • 2. Click Call routing schedules to manage routing schedules.
  • 3. Click Add.
  • 4. Enter a name for the schedule.
  • 5. Choose a schedule type.
    Note: Choose Holiday to schedule holiday hours for days on which regular business hours would normally apply. Choose Time to configure time schedules, such as business hours for Auto Attendants.
  • 6. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.