Internet Explorer and Firefox users: Please enable “Print Background Colors and Images” in “Page Setup” from your browser menu to include images in your print-out.

Guide for administrators

Add a Call Routing Schedule

With Call Routing Schedules, you can set your Bell Total Connect system to recognize regular business and holiday time schedules.

Note: A Group Administrator or user can view schedules created at the company level, but cannot modify or delete them. To see the level of a schedule service action, check the Level column when accessing Call Routing Schedules as a group administrator or user.

1. After selecting a group, click Call management.

Note: You do not need to pre-select a group when creating a schedule at the company level.

2. Click Call routing schedules to manage routing schedules.

3. Click Add.

4. Enter a name for the schedule.

5. Choose a schedule type.

Note: Choose Holiday to schedule holiday hours for days on which regular business hours would normally apply. Choose Time to configure time schedules, such as business hours for Auto Attendants.

6. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.