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Single Number Reach User guide

Single Number Reach: User guide

The “Auto Attendant” folder contains the following topics:

  • About the Auto Attendant

    The Auto Attendant application answers calls, delivers a greeting to callers, and presents them with a menu of touch-tone options to direct their calls – without the need for a live receptionist. You…

  • How to modify an Auto Attendant’s greeting and call menu

    You can choose the Auto Attendant’s greeting and call prompts for both the Business hours menu and After hours menu .…

  • How to modify or delete an Auto Attendant

    After selecting a group, click the Manage attendants link from the Quick access section.…

  • How to add an Auto Attendant

    Once you have planned your prompt menu, scripted your greetings and established your schedules, follow these steps to add an Auto Attendant for a chosen group:…

  • How to activate Call Forward All Calls with Auto Attendant

    This feature allows you to have all incoming calls automatically forwarded to a specified phone number. Note: With this configuration, the caller will not be prompted to setup a custom greeting or to…

  • About Selective Call Forwarding

    With Selective Call Forwarding, you can forward your Auto attendant incoming calls to an alternate phone number depending on who is calling, time of day, day of week, or other criteria you define. For…

  • How to add a Selective Call Forwarding entry

    Click Selective call forwarding .…

  • How to modify a Selective Call Forwarding entry

    To change the name of the entry, re-enter the information provided in the Description text box.…

  • About the Announcement Manager (Greeting)

    The Announcement Manager lets you: Save all your greetings and announcement messages in one place Modify an announcement with another file while the announcement is in use Keep an announcement on…

  • Using the Announcement Manager

    After logging in as a Group Administrator, click Call Management and then click Announcement manager .…

  • How to add audio messages to your Announcement Manager

    Enter the announcement’s name in the Announcement name text box.…

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