Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • Once you have planned your prompt menu, scripted your greetings and established your schedules, follow these steps to add an Auto Attendant for a chosen group:
  • 1. After selecting a group, click the Manage attendants link from the Quick access section.
    Note: Group Administrators will not have to select a group prior to this step.
  • 2. Click Add.
  • 3. Enter an ID for the Auto Attendant in the Auto attendant ID field.
    Note: From 6 to 80 characters.
  • 4. Enter a descriptive name for the Auto Attendant.
  • 5.

    Enter a first and last name to be associated with the Auto Attendant in the Calling line ID last name and first name fields.

    Note: These names will be displayed on the outgoing caller ID.
  • 6. From the Department drop-down list, select None to assign the Auto Attendant at the group level, or select a specific department.
  • 7. From the Time zone drop-down list, select the time zone for the group’s location.
  • 8. From the Language drop-down list, select the language for the default greeting.
  • 9. From the Business hours drop-down list, select the times you’d like your business hours message to play.
    Note: If the schedule you want does not appear, you can create it on the Time schedule page.
  • 10. From the Holiday schedule drop-down list, select the holiday schedule you’d like your greeting to play.
    Note: If the holiday schedule you want does not appear, you can create it on the Holiday schedule page.
  • 11. Select one of the Scope of extension dialling options to limit the extensions that can reach the Enterprise, Group, or Department levels.
  • 12. Select one of the Scope of name dialling options to limit the employees that can be reached by name at the Enterprise, Group, or Department levels.
  • 13. Select one of the Name dialling entries options to set the accepted order in which a caller can provide the name of a person.
  • 14. Click Save and continue to the next steps: configuring your business hours and after hours greetings and call menu.