Click on each section below to see the associated image. You can also click the image or use the arrow keys to continue down the list.

  • Each report includes the following fields:
  • Caller – This field displays the phone number of the calling party.
    Note: This field will display “blocked” for private calls.
  • Receiving number – This field displays the phone number of the receiving party.
  • Calling/Receiving – This field defines the type of record (ie. whether it is a calling or receiving record).
  • Start time – This field identifies the date and time when the call started.
  • End time – This field identifies the date and time when the call ended.
  • Call duration – This field identifies the difference between the start time and end time in hours, minutes and seconds.
  • Call type — This field identifies the type of call.
  • Authorization code – This field specifies the authorization code, if one was used.
  • Long-distance carrier – This field identifies if the call was connected
  • Internal/External – This field identifies if the calling and receiving numbers are internal users (ie. employees) or if the call involved external users.
  • Group name – This field specifies the group to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).
  • Department – This field specifies the department to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).
  • Call transfer – This field identifies if the Call Transfer feature was used during the call.
  • Call park – This field identifies if the Call Park feature was used during the call.
  • Call pick-up – This field identifies if the Call Pick-up feature was used during the call.
  • Missed call – This field identifies if the call was a missed call.
  • Redirected call – This field identifies if the call was answered after it was redirected (ie. to a voicemail or to any phone number via call forwarding).