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User guide

Viewing call reports

Each report includes the following fields:

Caller – This field displays the phone number of the calling party.

Note: This field will display “blocked” for private calls.

Receiving number – This field displays the phone number of the receiving party.

Calling/Receiving – This field defines the type of record (ie. whether it is a calling or receiving record).

Start time – This field identifies the date and time when the call started.

End time – This field identifies the date and time when the call ended.

Call duration – This field identifies the difference between the start time and end time in hours, minutes and seconds.

Call type — This field identifies the type of call.

Authorization code – This field specifies the authorization code, if one was used.

Long-distance carrier – This field identifies if the call was connected

Internal/External – This field identifies if the calling and receiving numbers are internal users (ie. employees) or if the call involved external users.

Group name – This field specifies the group to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).

Department – This field specifies the department to which the calling or receiving number belongs (as indicated by the Calling/Receiving value).

Call transfer – This field identifies if the Call Transfer feature was used during the call.

Call park – This field identifies if the Call Park feature was used during the call.

Call pick-up – This field identifies if the Call Pick-up feature was used during the call.

Missed call – This field identifies if the call was a missed call.

Redirected call – This field identifies if the call was answered after it was redirected (ie. to a voicemail or to any phone number via call forwarding).