Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • 1. After selecting a group, click Call Management.
  • 2. Click Business Lines.
  • 3. Click Receptionist queue.
  • 4. Click on the receptionist queue you want to modify.
  • 5. Click Announcements to see the announcements options.
  • 6. Click the Announcements option from the menu on the left.
  • 7. Click on the Music on hold tab.
  • 8. Check Enable music on Hold for queued calls to have the system play a .wav file for callers while they are on hold.
    Note: If the Comfort Message is enabled, the Music on Hold audio will fade out during the message.
  • 9. Select the Audio option that the Music on Hold feature will use from the choices available.
    • Default — Use the system default music.
    • Custom — Use a personalized message of your choosing.
  • 10. If you select Custom, select an audio file (these files are stored in the Announcement Manager).
  • 11. Check Use alternate source for internal calls to have the system play a separate .wav file for internal calls.
  • 12. Select the Internal audio option that the Music on Hold feature will use for internal calls from the choices available.
    • Default — Use the system default music.
    • Custom — Use a personalized message of your choosing.
  • 13. If you select Custom, select an audio file (these files are stored in the Announcement Manager).
    Note: To ensure compatibility, please refer to the Recording Procedure and Acceptable File Formats guidelines before uploading your file.
  • 14. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.