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Guide for administrators

How to modify a Receptionist queue’s hold music

1. After selecting a group, click Call Management.

2. Click Business Lines.

3. Click Receptionist queue.

4. Click on the receptionist queue you want to modify.

5. Click Announcements to see the announcements options.

6. Click the Announcements option from the menu on the left.

7. Click on the Music on hold tab.

8. Check Enable music on Hold for queued calls to have the system play a .wav file for callers while they are on hold.

Note: If the Comfort Message is enabled, the Music on Hold audio will fade out during the message.

9. Select the Audio option that the Music on Hold feature will use from the choices available.

  • Default — Use the system default music.
  • Custom — Use a personalized message of your choosing.

10. If you select Custom, select an audio file (these files are stored in the Announcement Manager).

11. Check Use alternate source for internal calls to have the system play a separate .wav file for internal calls.

12. Select the Internal audio option that the Music on Hold feature will use for internal calls from the choices available.

  • Default — Use the system default music.
  • Custom — Use a personalized message of your choosing.

13. If you select Custom, select an audio file (these files are stored in the Announcement Manager).

Note: To ensure compatibility, please refer to the Recording Procedure and Acceptable File Formats guidelines before uploading your file.

14. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.