Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • When a call is routed to an agent, you can select certain conditions to have unanswered calls re-routed to the queue.
  • 1. After selecting a group, click Call Management.
  • 2. Click Business Lines.
  • 3. Click Receptionist queue.
  • 4. Click on the queue you would like to modify.
  • 5. Click Call Control.
  • 6. Click Bounced calls.
  • 7. Check Bounce calls after [x] rings if you want calls re-routed to the queue if an agent does not answer within the number of rings you can specify in the designated field.
  • 8. Check Bounce calls if agent become unavailable while routing the call if you want calls immediately re-routed back to the queue if an agent is unavailable.
  • 9. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.