Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • 1. After selecting a group, click Call Management.
  • 2. Click Business Lines.
  • 3. Click Receptionist queue.
  • 4. Click on the queue you would like to modify.
  • 5. Click Receptionist queue agents.
  • 6. Perform a search for users.
    Note: Hold the Control or Shift keys when clicking the mouse to select multiple users or a range of users, respectively.
  • 7. Click Add to move the user(s) to the Assigned users column.
    Note: You can assign all users listed by clicking Add all.
  • 8. Depending on the routing option, the system may route calls to users in the order listed in the Assigned users column. You can change the user order by clicking on a user and using the Move up and Move down buttons.
  • 9. To remove users from the Assigned users column, select the user(s) and click Remove.
    Note: You can remove all users by clicking Remove all.
  • 10. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.