Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • 1. After logging in, click Call management.
  • 2. Click Device Management.
  • 3. Click Set up.
  • 4. Click Add.
  • 5. Select a phone model.
  • 6. Enter a name for the template in the Name text box.
  • 7. Enter a description for the template in the Description text box.
  • 8. If you want to add the mobile soft key to a phone’s display, select Show mobile integration button (Mobile).
  • 9. If you want to add the do not disturb soft key to your phone’s display, select Show do not disturb button (DND).
  • 10. If you want to add the Hotelling soft key to your phone’s display, select Show hotelling button (GuestIn/GuestOut).
    Note: The Hotelling soft key is not compatible with the receptionist agent soft key.
  • 11. If you want to add the receptionist agent soft key to your phone’s display, select Show receptionist button (SignIn/SignOut).
    Note: The receptionist agent soft key is not compatible with the Hotelling soft key.
  • 12. If you want to increase simultaneous call capacity to five (5) active calls, choose Increase concurrent call capacity.
  • 13. To turn off high-definition (HD) voice on a phone, select Disable HD Voice.
  • 14. Under Lines Label, choose how lines (i.e. main line or Shared Call Appearance) appear on the user’s phone screen.
  • 15. Select a side-car notification option from the Notification dropdown.
  • 16. If you want to enable caller ID on the side-car attendant console, select Show remote caller ID.
  • 17. Select Display on phone to display the incoming calls to monitored lines directly on the phones main screen, like a regular call.
  • 18. If you want to customize the line keys, select Enable flexible line configuration.
  • 19. To customize the number of columns you’d like to appear, click the Number of display columns dropdown.
    Note: This option is only available on the VVX500 and VVX600 models.
  • 20. If Enable flexible line configuration is selected, you can click on any line field from the phone display and choose a format.
    Choose from the following options:
    • Empty
    • Shared – Shared Call Appearance
    • Monitored – Monitored Line
    • Favourite – Favourites can be defined in the template or set as a user defined
  • 21. Click OK.
  • 22. Click on the Side-car attendant console tab.
  • 23. Click on a key to change the display on your Side-car attendant console.
  • 24. Select the format and click OK.
  • 25. Click Save.