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Troubleshooting

My Business Fibe TV is frozen or pixellated

If the picture on your TV freezes or is pixellated, followed by a “Signal lost” message, try rebooting your modem.

1. Unplug the power cable on the back of the modem.

2. Wait 10 seconds.

3. Reinsert the cable.

4. Wait approximately 5 minutes for the modem to complete the rebooting process.

5. Once the modem has restarted, check to see if your signal has returned.