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Guide for users

Making video calls through the desktop app

Bell Total Connect supports full-screen video calls as well as high-definition video.

Please note that video calls are only possible with other Bell Total Connect users. You must connect a video-capture device such as a webcam for the video options to become available.

Video calls are initiated by:

Selecting a contact from the contact list and clicking the Video Call icon

Right-clicking on a contact from the contact list and selecting Video Call

Answering a video call (received just like a voice call) from another Bell Total Connect user

During video calls, you can:

  • Adjust the call volume

  • Mute the microphone

  • Hold and resume the call

  • Switch to voice only

  • Send instant messages

  • Hang up the call

  • Add participants to the call

  • Note: Adding participants automatically switches the call to audio only.