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Guide for users

How to add Find Me & Follow Me routing rules

Routing rules allow you to enable Find Me & Follow Me only at scheduled times or when receiving calls from specific phone numbers.

1. After logging in, click Call management.

2. Click Advanced call settings.

3. Click Find Me & Follow Me.

4. In the Rule section, click Add.

5. Enter a description for the rule.

6. Select a time schedule during which you want incoming calls sent to your configured ring sequence.

Note: You can use the default time schedules, those created by your administrator, or establish your own. If you want to use a time schedule that does not appear in the drop-down list, you must first establish it on the Call routing schedule page.

7. Select a holiday schedule during which you want incoming calls sent to your configured ring sequence.

Note: You can use the default holiday schedules, those created by your administrator, or establish your own. If you want to use a holiday schedule that does not appear in the drop-down list, you must first establish it on the Call routing schedule page.

8. If you want all incoming calls sent to your configured ring sequence, select Any phone number and skip to step 13.

9. If you want to specify which phone numbers are sent to your configured ring sequence, select Following phone numbers.

10. Check Any private number to route any calls with a private calling line ID.

11. Check Any unavailable number to route any calls with an unknown calling line ID.

12. To route calls from up to 12 specific phone numbers, enter each number in one of the designated fields.

Note: Do not include spaces, dashes, parentheses or extensions. For long-distance numbers, the prefix ‘1’ is not required.

13. Click Save to save your changes. The new routing rule is active by default.

Note: You must establish and activate at least one rule to enable the Find Me & Follow Me function.

14. To deactivate a Find Me & Follow Me routing rule, uncheck the routing rule on the Find Me & Follow Me page and click Apply to save your changes.