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Guide for administrators

Setting the user location for emergency calls

When logging into the desktop app for the first time, users will be prompted to enter their current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated from the app.

We strongly recommend that users input their location when prompted.

Users should be advised to update their address any time they change their location by clicking File and Update Emergency Address and updating their Personal 9-1-1 emergency location page in the Bell Total Connect web portal.