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Guide for administrators

How to manage outgoing calls forwarded within a group

Note: View the About the Outgoing Calling Plan topic for a description of the various call types.

1. After selecting a group, click Call management.

2. Click My Plan.

3. Click Calling Plan - Outgoing.

4. Click on the Initiating call forwards/transfers tab.

5. For each call type, uncheck the box to prevent users from forwarding or transferring calls of that type to another group member for the department specified on that row.

6. To save your changes, click Save and you will be returned to the previous page. To exit without saving, click Cancel.