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Guide for administrators

How to assign or reassign a number to a new user

1. After logging in, click the Users tab.

Note: Group Administrators are sent directly to the Users tab after logging in.

2. To assign a number to a new user, perform a search for an available number.

Note: To see the full list of users, leave the search field blank before clicking Search. Otherwise, the following searches are supported:

  • Phone number – Enter the phone number without spaces. You may include a dash and parentheses (ie. (613)111-2222)
  • Phone extension – Enter the prefix ‘x’ followed by numbers only (ie. x255)
Note: If there are no available numbers remaining in your organization, you must reassign a number or contact your Bell service representative to add additional numbers.

3. To reassign an existing number to a new user, search for the user who is currently assigned the number.

Note: To see the full list of users, leave the search field blank before clicking Search. Otherwise, the following searches are supported:

  • Last name – Enter the user’s last name (ie. Smith)
  • Full name – Enter the user’s first name followed by last name (ie. Jack Smith)

4. Click on the number you want to assign or reassign to the new user.

5. Click My profile to access the user’s Profile page .

6. Click Update profile.

7. Update the fields as required with the new user’s details.

8. To save your changes, click Save and you’ll be returned to the previous page. To exit without saving, click Back.