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Guide for administrators

About the Outgoing Calling Plan

The Calling Plan - Outgoing page allows you to prevent users from making outgoing calls of a specified call type.

Call types are defined as follows:

  • Group — Calls within the same group.
  • Local — Calls within the same geographic region.
  • Toll-free — Free calls to numbers beginning with 1-800, 1-866, 1-877 or 1-888.
  • Toll — Chargeable calls within North America.
  • International — Chargeable calls to other countries.
  • Operator-assisted — Calls made with the chargeable assistance of an operator.
  • Chargeable directory assistance — Chargeable calls made to directory assistance numbers such as 411 or 555-1212.
  • Casual — 1010XXX chargeable calls (i.e. "1010321").