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Guide for administrators

About Detailed Call Reporting

Detailed Call Reporting provides a list of calling logs that can be used for analyzing your organization’s call volumes and patterns over time. Reports can be viewed in the Web Portal in HTML format, or downloaded in CSV, XLS or XLSX formats. They are available in near real-time (the typical delay is approximately two hours) for up to 13 months.

Call logs are provided for all calls made or received by your organization, regardless of whether they are billed or not. Each call is represented by a one-line record in the report, with the exception of calls within the same company (which are represented by two records; one outgoing call record [ie. calling] and one incoming call record [ie. receiving]).

Only administrators can view this information.