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  • One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. Follow these instructions if you can't connect to the Internet and you've tried all other methods to resolve the problem.
  • 1. Click Start.
  • 2. Click Run.
  • 3. Enter cmd.
  • 4. Click OK.
  • 5. Enter netsh int ip reset c:\resetlog.txt in the command console.
  • 6. Press Enter on your keyboard.
  • 7. Wait briefly while TCP/IP is reset and a log file is created.
  • 8. To view the log file, click Start.
  • 9. Click My Computer.
  • 10. Click Local Disk (C:).
  • 11. Scroll to and double-click on resetlog.txt.
  • 12. The log for the TCP/IP reset is displayed.
    The log will confirm that the reset has been completed.