Click each step to see the action. You can also click the image or use the arrow keys to continue to the next step

  • If the picture on your TV freezes or is pixellated, followed by a “Signal lost” message, try rebooting your modem.
  • 1. Unplug the power cable on the back of the modem.
  • 2. Wait 10 seconds.
  • 3. Reinsert the cable.
  • 4. Wait approximately 5 minutes for the modem to complete the rebooting process.
  • 5. Once the modem has restarted, check to see if your signal has returned.