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  • The Receptionist Queue feature enables the automatic processing of incoming calls received by a single phone number, allowing for the distribution of calls to a single agent or group of agents. Once Bell has established the 10-digit number for your Receptionist queue, you can configure the receptionists who can join the queue as well as the queue's options, announcements, password, and control call flow.

    From the Receptionist Queue page you can view the list of current Receptionist queues for your organization as well as their status, name, number, extension and, if applicable, associated department.