Browse the popular topics below

  • How to configure Do Not Disturb

    The Do Not Disturb feature allows you to have all incoming call automatically sent to your voicemail. If Ring Reminder is enabled, a short ring burst is played on your office phone whenever a call…

  • How to answer an incoming call

    When receiving a call, two options will appear on your screen; Answer and Decline . Tap the Answer button to pick up the call, or press the Decline button to send it to your voicemail (if appli…

  • How to configure Call forwarding: All calls

    The Call forwarding: All calls feature allows you to have all incoming call automatically forwarded to a specified phone number. If Ring reminder is selected, a short ring burst is played on your…

  • How to configure Call forwarding: When busy

    The Call forwarding: When busy feature allows you to have any calls that come in while your line is busy automatically forwarded to a specified phone number.…

  • How to configure your Dialing service settings

    The Dialing service screen lets you define how your calls are placed and received. To access the Dialing service screen, touch your Personal status icon in the top-left corner of the screen, touch…

  • How to view your missed calls

    Notifications for missed calls are displayed in a badge on the History tab.…

  • How to transfer a call (Unattended)

    There are two ways to transfer a call to another party, by way of an Attended transfer or an Unattended transfer. To perform an Unattended transfer, follow the steps detailed below.…

  • How to edit or remove a contact

    Touch the Contacts tab.…

  • How to use Call Waiting

    You can have only one active call at any given time, which means that if you receive and accept a new incoming call, the existing call will be put on hold. During a call, the Call Waiting feature (if…

  • Emergency service

    Basic 9-1-1 calls are first answered by a third-party operator. You must be ready to provide your location information to the operator who will then route the emergency call to the appropriate emergen…