Browse the popular topics below

  • Headset support

    You can answer, hang-up, mute and un-mute calls using a compatible headset.…

  • Configuring your call settings

    This is the Call Settings menu. From here, you can configure the following Bell Total Connect features:…

  • About network connectivity and firewall requirements

    Users will need to configure their firewall settings to support the Bell Total Connect desktop app. Please share the table on the right with users so they can implement the settings accordingly.…

  • About the Desktop App

    The Bell Total Connect desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…

  • How to download and install the desktop app

    Log in to the Bell Total Connect web portal at bell.ca/totalconnectportal .…

  • Making voice calls through the desktop app

    There are multiple ways to initiate a voice call, such as:…

  • Navigating the main screen of the desktop app

    This is the main screen you will see when using the Bell Total Connect desktop app.…

  • Logging in to the desktop app

    To launch the desktop app, you must enter your Bell Total Connect web portal username and password. For subsequent logins, you can select the option to remember your password and sign in automatically…

  • Accessing your voicemail

    You can access your voicemail by selecting the Communication History tab and using the Voicemail notification bar to dial.…

  • Desktop app system requirements

    Any of the following operating systems can support the Bell Total Connect desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (Yosemite) Windows 7 Windows 8/8.1 Window…