Browse the popular topics below

  • Configuring your call settings

    This is the Call Settings menu. From here, you can configure the following Bell Total Connect features:…

  • About the Desktop App

    The Bell Total Connect desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…

  • How to download and install the desktop app

    Log in to the Bell Total Connect web portal at bell.ca/totalconnectportal .…

  • About proxy support and user networks

    If your local network uses a web proxy server to proxy Internet traffic, please note that web proxy servers cannot handle SIP, RTP, or XMPP traffic. Please configure your network firewall to permit th…

  • Headset support

    You can answer, hang-up, mute and un-mute calls using a compatible headset.…

  • Making voice calls through the desktop app

    There are multiple ways to initiate a voice call, such as:…

  • Setting your location for emergency calls

    When logging in to the desktop app for the first time, you will be prompted to enter your current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated fr…

  • Accessing your voicemail

    You can access your voicemail by selecting the Communication History tab and using the Voicemail notification bar to dial.…

  • Desktop app system requirements

    Any of the following operating systems can support the Bell Total Connect desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (Yosemite) Windows 7 Windows 8/8.1 Window…

  • Navigating the main screen of the desktop app

    This is the main screen you will see when using the Bell Total Connect desktop app.…