Browse the popular topics below

  • About proxy support and user networks

    If your local network uses a web proxy server to proxy Internet traffic, please note that web proxy servers cannot handle SIP, RTP, or XMPP traffic. Please configure your network firewall to permit th…

  • Accessing your voicemail

    You can access your voicemail by selecting the Communication History tab and using the Voicemail notification bar to dial.…

  • How to download and install the desktop app

    Log in to the Bell Total Connect web portal at bell.ca/totalconnectportal .…

  • Making voice calls through the desktop app

    There are multiple ways to initiate a voice call, such as:…

  • Desktop app system requirements

    Any of the following operating systems can support the Bell Total Connect desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (Yosemite) Windows 7 Windows 8/8.1 Window…

  • Configuring your call settings

    This is the Call Settings menu. From here, you can configure the following Bell Total Connect features:…

  • Logging in to the desktop app

    To launch the desktop app, you must enter your Bell Total Connect web portal username and password. For subsequent logins, you can select the option to remember your password and sign in automatically…

  • Enabling Microsoft Outlook integration

    Enabling Microsoft Outlook integration When starting up the Bell Total Connect desktop app, users will be prompted to allow integration with Microsoft Outlook contact lists and calendars. Outlook inte…

  • Headset support

    You can answer, hang-up, mute and un-mute calls using a compatible headset.…

  • Setting your location for emergency calls

    When logging in to the desktop app for the first time, you will be prompted to enter your current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated fr…