Browse the popular topics below

  • How to use Pull Call

    The Pull Call feature allows you to seamlessly transfer a call from your desk phone to your mobile device.…

  • How to check your voicemail

    Notifications for new voicemail messages are displayed in a badge on the Call tab. There is a gap of approximately 6 seconds from when the call is placed and the mobile app is notified, in order to…

  • How to view your missed calls

    Notifications for missed calls are displayed in a badge on the History tab.…

  • How to configure Remote Office

    The Remote Office feature allows you to make and receive calls from any location while appearing as though you are working from your office desk. When you enable this feature: Your office voicemai…

  • How to add a contact from the directory

    Tap the Contacts tab.…

  • How to configure Call forward all calls

    The Call forward all calls feature allows you to have all incoming call automatically forwarded to a specified phone number. If Ring Reminder is selected, a short ring burst is played on your offi…

  • Emergency service

    Basic 9-1-1 calls are first answered by a third-party operator. You must be ready to provide your location information to the operator who will then route the emergency call to the appropriate emergen…

  • How to switch from an audio to a video call

    While on an audio call, press the video camera icon on your screen to switch to a video call.…

  • How to change your language settings

    Tap your Personal status icon in the top-left corner of the screen.…

  • Navigating the app: Main menu

    There are two ways to navigate the Bell Total Connect mobile app. The first is using the main menu , which consists of the five icons near the top of the screen that give you quick access to the foll…