Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as a user of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your administrator.
Bell Total Connect: Guide for users
- About the Desktop App
The Bell Total Connect desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…
- Desktop app system requirements
Any of the following operating systems can support the Bell Total Connect desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (Yosemite) Windows 7 Windows 8/8.1 Window…
- How to download and install the desktop app
Log in to the Bell Total Connect web portal at bell.ca/totalconnectportal .…
- Enabling Microsoft Outlook integration
Enabling Microsoft Outlook integration When starting up the Bell Total Connect desktop app, users will be prompted to allow integration with Microsoft Outlook contact lists and calendars. Outlook inte…
- Setting your location for emergency calls
When logging in to the desktop app for the first time, you will be prompted to enter your current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated fr…
- Logging in to the desktop app
To launch the desktop app, you must enter your Bell Total Connect web portal username and password. For subsequent logins, you can select the option to remember your password and sign in automatically…