The “Detailed Call Reporting” folder contains the following topics:
  • About Detailed Call Reporting

    Detailed Call Reporting provides a list of calling logs that can be used for analyzing your organization’s call volumes and patterns over time. Reports can be viewed in the Web Portal in HTML format,…

  • How to generate Detailed Call Reports

    Note: Due to the limitations and differences in reporting rules, call reports should not be used for billing purposes. Intra-group calls (ie. calls within the same group) are not included in these rep…

  • Viewing call reports

    Each report includes the following fields:…