Bell Business Solutions
About this Guide
This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.
Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.
Bell Total Connect: Guide for administrators
- About Detailed Call Reporting
Detailed Call Reporting provides a list of calling logs that can be used for analyzing your organization’s call volumes and patterns over time. Reports can be viewed in the Web Portal in HTML format,…
- How to generate Detailed Call Reports
Note: Due to the limitations and differences in reporting rules, call reports should not be used for billing purposes. Intra-group calls (ie. calls within the same group) are not included in these rep…
- Viewing call reports
Each report includes the following fields:…