Bell Business Solutions

Bell Total Connect Guide for administrators

About this Guide

Bell Total Connect is a next-generation hosted IP telephony and unified communications service that delivers crystal-clear voice quality and a full range of messaging, collaboration, and conferencing tools. Powered by Canada’s largest MPLS network, you can count on Bell Total Connect to always be available and accessible on multiple devices, including desk phones, desktop computers, and smartphones.

This guide introduces you to the many actions you’ll be able to perform as an administrator of your organization’s Bell Total Connect service, whether through the Web Portal, Desktop app, your desk phone, or your smartphone.

Note: Not all features listed are available to all users. For more information about your organization’s Bell Total Connect services, please contact your Bell representative.

Bell Total Connect: Guide for administrators

The “Desktop Application” folder contains the following topics:

About the Bell Total Connect Desktop App
The Bell Total Connect Desktop app delivers unified communications capabilities – voice, video, instant messaging, and presence – to desktop computers, laptops, and desk-based phones. From any locatio…
Desktop app system requirements
Any of the following operating systems can support the desktop app: Mac OS 10.8 (Mountain Lion) Mac OS 10.9 (Mavericks) Mac OS 10.10 (yosemite) Windows 7 Windows 8/8.1 Windows 10 (classic view…
About network connectivity and firewall requirements
Users will need to configure their firewall settings to support the Bell Total Connect desktop app. Please share the table on the right with users so they can implement the settings accordingly.…
About proxy support and user networks
The desktop app supports the web proxies found in your operating systemʼs Local area network settings menu, as follows : No proxy — This option is for networks with no proxy for http/https (e.g.…
How to download and install the desktop app
Log in to the Bell Total Connect Web Portal at www.bell.ca/totalconnectportal .…
Enabling Microsoft Outlook 2007/2010 integration
When starting up the Bell Total Connect desktop app, users will be prompted to allow integration with Microsoft Outlook contact lists and calendars. Outlook integration will enable the desktop app to…
Setting the user location for emergency calls
When logging into the desktop app for the first time, users will be prompted to enter their current address. Doing so provides vital information to 9-1-1 operators when an emergency call is initiated…
Headset support
You can answer, hang-up, mute and un-mute calls using a compatible headset.…